We are happy to be one of only two companies in the UK to be endorsed by the legal ombudsman.
The Legal Ombudsman has set out its expectation with regards to:
Storage of data and records
Retention of Records
Destruction and disposal of records
And the importance of compliance to the Data Protection Act.
A document produced by the Legal Ombudsman states the following
â€œThe Legal Ombudsman recognises the importance of effective file keeping, records and data management to enable it to discharge its functions. This requires, amongst other things, a data and record retention policy. The term â€™recordâ€™ applies equally to photographic, microform and electronic media that are used to store records as well as more traditional paper or card records. The period of retention only commences when the record is closed.
The procedure applies to all users of Legal Ombudsman computer systems, including any contractor, agency, casual staff (including those on work experience) and external service providersâ€™ staff. Any departure from this procedure may lead to disciplinary action being taken in accordance with the published staff disciplinary process.â€
For more information about the Legal Ombudsman, please click the link below:
http://www.legalombudsman.org.uk/downloads/documents/official_docs/Information Retention and Disposal Policy v1 0 100724.pdf
With our endorsements from the British Standards Institution (BSI) and the International Standards for Organisation (ISO) and our endorsement from the Legal Ombudsman you can be sure your youâ€™ll be getting a first class document management solution.
Working in Partnership
ELA has been appointed as Disaster Recovery provider for Microstat Ltd.
Following their appointment to the Legal Ombudsman to supply Digital Mailroom Services, Microstat has appointed ELA as their partner to supply Disaster Recovery Services.
In the event that Microstat cannot supply the service to The Legal Ombudsman due to fire, flood or any other occurrence, ELA will take over the service immediately.
The Legal Ombudsman opened for business on Wednesday 6 October 2010. This new, independent, impartial body is a one-stop shop to helps consumers resolve complaints about legal services, including those about solicitors and barristers.
Nick Davies, Managing Director, commented: â€œWith the investment we have made into new technology and processes this endorsement clearly shows the progress we have made as a company.
â€œWith Governance issues high on most clientsâ€™ criteria, it is gratifying to be involved with the Legal Ombudsman in this capacity.â€