Since 1998 Eltham Lewis has continuously adapted to meet customer demands and as a result, has enjoyed organic growth and forged fantastic relationships with the local business community.Â
â€œWe have always prided ourselves on the high level of service we offer but having further expanded into the private sector there was a clear need for UKAS certification to ISO 9001 – with BS 7858 and BS 10008 to complement this. â€œ commented Nick Davies, DirectorÂ â€œThis was especially apparent in the defence and medical sectors.â€ he added
Â To ensure smooth implementation of these standards Eltham Lewis employed the services of Expedite as our ISO consultants, as their experience and professionalism was paramount to us.
Â The process included a review of all our manuals and procedures together with regular internal meetings and a site visit by a senior member of the Expedite team to run through an interim audit process.Â We were happy, but not surprised, to find only a few minor areas needed rectifying.
Â Thanks to the vast experience of our team at our office in Newport, and with help from Expedite, our processes and procedures are now detailed in one manual that is not only concise but also extremely easy to use and maintain.Â This has enabled staff to be able to solve any issues in the absence of senior managers and ensure continuity of the business process – a vital aspect of implementing ISO9001.
Â Accreditation for BS10008, ensuring our clients electronic form of documentation can be relied upon in a court of law, plus the accreditation of BS7858 – which further reinforces our commitment to keeping our clients records confidential and secure at all times, has put us at the forefront of this industry.
Â â€œThese important steps we have been proud to take as we continue to grow and evolve in the Documents Scanning and Records Management business with our customers needs foremost in our minds as we maintain the highest possible service levels â€œ confirmed Nick.
Â â€œWe are not stopping there; we are now working towards BS25999 â€“ Business Contingency Management.Â Exceeding our customersâ€™ needs is what we do best.â€ he concluded.